Call us
The fastest route for anything urgent. You will get a person in Christchurch who can help, during Monday to Friday, 8am - 5pm.
0800 650 224Remote support
Let one of our technicians see your screen and take control, with your permission, so we can fix it while you watch.
Start a sessionEmail us
Not urgent? Send the details and a ticket is raised automatically. You will get a reference back.
itsupport@bdlit.co.nzBefore you call
Two minutes of information saves ten minutes of diagnosis. If you can, have these ready.
- Which computer or device it is - the name on the label, if there is one
- The exact wording of any error message, or a photo of the screen
- When it started, and whether anything changed just before
- Whether it affects one person, a team, or everyone
- Whether the business can keep working in the meantime
Frequently asked
Do I need to be a customer to use remote support?
The remote support tool is available to anyone we are working with, including during an initial assessment. You start the session and give permission each time - nobody can connect to your machine without you initiating it.
What are your support hours?
Monday to Friday, 8am - 5pm. Customers on a managed agreement can add after-hours and weekend cover where the business needs it - shift operations and hospitality, for example.
Something is down right now. What do I do?
Phone rather than email - 0800 650 224. If you suspect a security incident, disconnect the affected machine from the network but leave it powered on, and call us. Powering it off can destroy evidence that helps us work out what happened.
I think we have had a phishing email. What now?
Do not click anything further. If someone has already entered their password, change it immediately and tell us - we will check the account for unauthorised sign-ins, mailbox rules and forwarding. Reporting quickly makes a large difference, and nobody gets told off for reporting.
Can you help with our printers and copiers as well?
Yes. Print hardware is supported by BDL Copiers on the same 0800 number, and BDL IT handles the network and driver side. It is one company - you do not need to work out whose problem it is before ringing.
How do we add or remove a staff member?
Send the request through with a start or finish date and we will handle accounts, licensing, device setup and access. For leavers, tell us as early as you can so access is removed on the day rather than the week after.